FAQ
Shipping & Delivery
How long does delivery take?
Most orders arrive within 1-5 working days, depending on your location.
During holidays or peak seasons, delivery may take slightly longer — but rest assured, we’ll always keep you updated.
Can I change my shipping address after placing an order?
Yes, as long as your order hasn’t been shipped.
Please contact our customer service team as soon as possible, and we’ll help you update the details.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Click it anytime to check your parcel’s status in real time.
Do you ship internationally?
Yes, we do.
Shipping fees and delivery times will vary by destination — all details will be shown at checkout before you confirm your order.
What should I do if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please contact us with your order number.
We’ll check with our courier partner and make sure your package is found — or arrange the best solution for you.
Returns & Refunds
How can I request a refund?
If there’s an issue with your order, please contact us within 14 days of receiving it.
Include your order number and reason for request — our team will guide you through the process.
Is my order fully protected?
Yes. Every purchase is protected under our delivery guarantee.
If your order is lost, damaged, or incorrect, we’ll arrange a replacement or a refund.
What if my order arrives damaged or incorrect?
We’re so sorry about that! Please contact us right away with photos of the item and your order number — we’ll make it right as quickly as possible.
Who are your authorized retailers?
Our products are available exclusively through our official website and verified online stores, including our Shopee, Lazada, TikTok Shop and Grab Merchant.
If you’re unsure about a seller’s authenticity, reach out to us before making a purchase.
Shop Safely Online
Is it safe to shop here?
Yes — your privacy and payment info are always protected. We only use trusted, secure payment methods.
How can I be sure it’s really Yike Beauty?
Shop directly on our official website or through our verified Shopee, Lazada, or TikTok stores to make sure you’re getting 100% authentic products.
Will my information stay private?
Absolutely. We don’t share your personal data — ever. Everything you share with us stays safe and confidential.
Any tips to shop safely online?
Avoid deals that look too good to be true, and always double-check the store name before you buy.
Membership & Account
What are the benefits of creating an account?
Members enjoy exclusive discounts, early access to launches, and special birthday perks.
Stay tuned — membership is coming soon!
Do I need an account to shop?
No, you can checkout as a guest. But signing up makes it easier to track orders and save your preferences for next time.
