Shipping & Delivery

Processing Time
Orders are processed within 1–2 working days after payment is confirmed (excluding weekends and public holidays).

Shipping Time
West Malaysia: 1–4 working days
East Malaysia / Singapore: 5–8 working days
Delivery time may vary depending on courier performance and external factors (weather, high season, etc).

Shipping Partner
We ship mainly via Shopee Express / J&T / Ninja Van / DHL eCommerce (depending on your selected platform and delivery location).

Shipping Fee
Shipping fees are automatically calculated at checkout based on your delivery address and weight of the parcel.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email / SMS / platform notification.

Delivery Issues
If your parcel is delayed or lost, please contact us via chat or email with your order number. We will assist to check with the courier as soon as possible.

Incorrect or Missing Items
Please check your parcel upon arrival.
If you received incorrect or missing items, contact us within 3 days of receiving your order.